退款政策

Dear user, welcome to use our service. Here, we explain to you zlidc's refund policy. Your use of our service means that you have read, understood and Agree to abide by the following terms.

Services and Payment

Our service commitment will cover the entire cycle of the service you purchase. All service fees are payable in advance. If you fail to pay the fee in time, the system will automatically suspend or delete your service, and this process is irreversible. Please note that zlidc will not provide compensation or refunds if the service is suspended or deleted due to non-renewal.

Refund Policy

1. zlidc's dedicated server and SEO server products are eligible for a full refund within 24 hours of placing an order. Considering that you may have concerns about the suitability of the service, we recommend that you apply for a trial before making payment. Please note that once certain products start providing services, refund requests will no longer be accepted. Therefore, it is recommended to contact customer service for detailed consultation before making a purchase.

2. All cloud products on this site only support refunds to the account balance within 24 hours. Special price and promotional products do not accept any form of refund, please choose carefully before purchasing. Without communication, initiating disputes through the payment gateway will result in no refunds, and we reserve the right to terminate all products under that account and restrict access to the account itself.

3. Refund requests due to encountering DDOS attacks, or suspension/deletion for violating Tos will not be accepted.

4. We do not have any unlocking commitments. Please check third-party reviews before making a purchase. Refund requests due to inability to unlock a certain website or software will not be accepted.

5. Our company reserves the right to no longer provide any products or services and close the account if there are multiple refunds (three times or more) on the same account without any valid products.

6. If you request a refund, zlidc will refund the product fee you paid, excluding special setup fees or technical service fees.

7. For payment methods such as credit card, Paypal and Alipay, refunds will be returned through the original payment channel. However, for users who paid with cryptocurrency, please note that refunds can only be refunded to your account balance at zlidc.net, and we do not support the original refund of cryptocurrency.

Taxes and Extras

Users who purchase our services may be responsible for relevant taxes, including but not limited to personal income tax, value-added tax or sales tax. zlidc is not responsible for any fees you incur as a result of cross-border remittances, currency exchanges, or with your financial institution. You need to ensure that zlidc receives payment in full, and any additional expenses caused by taxes, exchange differences, bank charges or transfer fees will be borne by you.

Service interruption and data backup

If the service is interrupted or unavailable due to zlidc reasons, we will negotiate with you to determine compensation or refund, but the total compensation or refund will not exceed the service fee you have paid. Please be sure to back up your data. zlidc does not make any commitment to your data, nor will it provide any compensation for the value of your data.

Discount code policy

zlidc will provide discount codes from time to time, and these discount codes may be limited to specific products or first-time purchasers. Once any abuse of discount codes is discovered, zlidc will reserve the right to suspend or delete accounts and products without providing refunds or other forms of compensation.

Thank you for your understanding and cooperation. We look forward to providing you with high quality service.